Refund policy

RETURN POLICY

Last updated 3rd March , 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us, for exchange, store credit, or a refund.

RETURNS

All returns must be postmarked within 14 days of the date on which the parcel was received. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sally@biasstores.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Bias Malton

Attn: Returns

RMA #

13 Finkle Street,

Malton, Y

O17 7JD

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returned.
Please email Sally with the reason you are returning your Bias purchase.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

07798 927638

sally@biasstores.co.uk